Our Nurses. An Extension of Your Care Team & Your Standards
Scale your RPM and CCM services confidently. Get flexible, expert US-based nursing support that relieves clinical burden and drives one-on-one patient engagement.
Learn How We Do ItTestimonials
We are not a call center. We are your US-based, expert Nurse Team, built for clinical excellence and genuine human connection.
Our model delivers immediate benefits to your practice. You gain the ability to scale your RPM and CCM services faster without hiring. This efficiency is delivered by a highly trained, state-licensed US nurse team that we customize for each practice partner. These experienced nurses serve as a patient's dedicated health coach, trusted partner, and advisor, ensuring expert-level, one-on-one patient engagement and full regulatory compliance.
Patient identification
We help you identify which patients are the best fit for your remote care program(s). We work directly with you to determine the best way to onboard your patients. We have in-office, remote, and hybrid onboarding options to enable your program to grow as you would like.
Insurance eligibility verification
This service determines who is eligible for your programs via Medicare, Medicaid, or private insurance. Our team checks eligibility for your patients. With this information, you can diversify the payor mix and extend the value of remote care to all patients.
Connected medical device shipping
We make device delivery easy. Based on chronic conditions, we align which device best fits each patient’s needs. Then, we handle the rest. At-home delivery is convenient, with all devices shipped securely with tracking. This option is available for any connected device.
Patient 
onboarding
We offer full-service implementation for your patients virtually, on-site, or with a hybrid framework. As you add patients to your remote care program, they’ll go through onboarding with our specialists. With this as part of your system, you can increase patient adoption of your RPM program. We ensure the experience is patient-centered and personal.
Clinical monitoring services for RPM
Our team of U.S.-based, licensed nurses with clinical expertise are the game changers. It’s not a call center; instead, it’s a group that becomes an extension of your team with 1:1 engagement. They are the first point of contact to triage escalations. Patients get the attention they need without increasing the workload for your team.
CCM managed services
Launch a CCM solution with our help. Staffing challenges can prevent practices and organizations from scaling CCM. Our managed services solutions enable our certified care managers to perform monthly clinical encounters with patients. In outsourcing this aspect of CCM, you can expand the program to include more people at high risk and in need of comprehensive care plan monitoring.
You can also rely on our team to help with enrollment and education. These support services, coupled with our robust remote care platform, make CCM a streamlined solution that drives better outcomes for patients and reduces the time commitment for your team.
Monthly business review
You have a dedicated client success manager (CSM) to help you scale and grow your remote care program. Engage with your CSM for monthly meetings to discuss past results and opportunities. You also receive early access to pilot our new platform solutions, services, and features.
FAQs about clinical monitoring services
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Who provides clinical monitoring services to patients?
Vivo Care has a team of U.S.-based licensed nurses who monitor vitals from connected devices and respond appropriately. They either engage themselves for minor concerns or escalate them to your care team. Nurses also communicate with patients regarding reminders to take readings, adhere to treatment plans, and other healthcare information.
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What is RPM eligibility verification?
This service helps you find those plans in your state that cover RPM, so you have an accurate view of the potential payor mix. We only need a little information about your practice and patients to start. You’ll receive information about all carriers in your area, if pre-authorization is required, and an accurate forecast of verifiable patients.
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How does Vivo Care onboard patients?
Our experts can train and provide best practices on onboarding patients in-clinic and even host events. They can also do this remotely with letters and phone calls to patients. The third option is a hybrid approach where patient consent occurs in-clinic, and we ship devices to those who enroll in your remote patient monitoring program.
Extend Your Clinic’s Reach to Every Chronically Ill Patient
Staffing gaps should never mean gaps in care. Many practices hesitate to start a remote program due to lacking staff, which means vulnerable patients with chronic conditions lose access to the continuous support they need to stay healthy and out of the hospital. We eliminate that risk.
Customize clinical monitoring services to drive the best patient and financial outcomes for your remote care program.
Find out how we can help you at every step of the journey.
