A Nurses Week Tribute to the Vivo Care Clinical Team
By Ryan Clark, CEO, Vivo Care
Nursing has always lived in two places at once.
It is rigorous science. Pharmacology, pathophysiology, assessment, escalation. The kind of training that lets a clinician walk into a room, read a set of vitals, and know within seconds whether the next ten minutes need to move fast or slow.
It is also compassionate art. The judgment to slow down when a patient is scared. The instinct to hear what someone is not saying. The willingness to sit with a hard moment and not flinch.
For more than two decades, Americans have ranked nurses as the most trusted profession in the country. That trust is not a marketing claim. It is earned, one patient at a time, by people who show up and do both halves of the job.
This week is for them.
Why May 12
National Nurses Week closes on May 12, the birthday of Florence Nightingale.
Nightingale is remembered as the founder of modern nursing. She is less often remembered as one of the first people to use statistical analysis to save lives.
During the Crimean War, she built the data set that proved soldiers were dying from preventable infection at rates far higher than from battlefield wounds. She invented new ways to visualize that data so the people in power could not look away. She used numbers to make a moral case.
That combination of clinical instinct paired with rigorous data is the legacy. It is also the operating model of the Vivo Care clinical team.
A Company Built Around Clinicians
Our team is approaching 150 people. More than 80 percent of Vivo Care are clinical staff.
That ratio is not an accident. It is the structural expression of our calling: to transform healthcare by giving patients and providers the tools to efficiently deliver lifelong proactive care.
You cannot do that work from a software company. You can only do it from a clinical company that happens to have built excellent software.
Our care navigators are U.S.-based, state-licensed nurses. Not contractors. Not call center staff. Licensed clinicians who function as a seamless extension of every provider team we partner with.
They are doing Nightingale’s work in a new form.
- They use data to identify which patients need a closer look this week.
- They use their training to assess what the data alone cannot tell them.
- They escalate when something is off.
- They sit with patients who are anxious about a reading.
- They build trust over months of consistent monthly engagement.
What the Numbers Say
Across our July 2024 to March 2026 analysis window, our Managed Clinical model — the work this team does directly — grew monthly clinical engagement activity by 216 percent. Our Self-Managed model, which uses the same platform but relies on practice staff to deliver the clinical engagement, grew 55 percent over the same period.
Managed Clinical now represents 60 percent of our network’s monthly engagement activity, up from 42 percent at the start of the window.
In matched-vintage cohorts, where practices launched at the same time under each model, Managed Clinical clinics deliver 2.3 times the monthly engagement of Self-Managed peers. As of March 2026, Managed Clinical clinics produce 1.8 times the monthly output per active site.
Read those numbers as reach, not productivity. They mean more patients are getting their monthly check-in. More patients are having a trained clinician notice the trend in their data and act on it. More patients are receiving the consistent contact that turns a remote care program into actual continuity of care.
The Quieter Number
The statistic I keep coming back to is not the growth rate.
It is the consistency rate.
Across our always-active clinics, Managed Clinical engagement is 29 percent more consistent month over month than Self-Managed, because it removes the single-point-of-failure risk that comes with depending on internal practice staff to deliver monthly outreach.
The cause is direct: when monthly engagement depends on one person at a practice, it stalls when that person is out. When it is owned by a dedicated clinical team, it does not.
Consistency is what patients actually experience. Patients do not experience a 216 percent growth rate. They experience whether the call came this month, the way it did last month.
They experience whether the same clinical voice followed up on the question they raised in March. Consistency is how trust gets built.
The 29 percent consistency advantage is the most patient-centered statistic in our entire data set. It is the one Nightingale would have circled.
Ryan Clark, CEO, Vivo Care
Scalable Empathy and Relentless Evolution
Two of our values speak directly to this team.
Scalable Empathy
Our platform is built on real clinical infrastructure. The platform is excellent. It enables programs we could not run without it.
But the platform is not where empathy lives. Empathy lives in a clinical conversation between a state-licensed nurse and a patient managing hypertension at home.
The platform makes that conversation possible at scale. The care navigator team is what makes it empathetic. Software alone cannot do this — and neither can a call center.
The work requires licensed clinicians, and we built the company that way on purpose.
Relentless Evolution
Our 2025 go-live cohort, matched against Self-Managed peers, delivered 2.3 times the monthly engagement of those peers. That is not legacy performance. That is what the team is delivering right now, with practices we launched in the last twelve months.
The model is sharpening, not coasting.
The platform is the infrastructure. Our clinical team is the heartbeat.
A Note of Gratitude
There are roughly 4.7 million nurses in the United States. Our care navigator team is a small fraction of that number. They are also the local heartbeat of this company.
To every nurse at Vivo Care: thank you for proving that empathy can scale through data. Thank you for the hard, quiet, consistent work that does not show up in a single dramatic moment but shows up in every month, for every patient, year after year.
Thank you for being the half of our model that no software can replicate. Thank you for keeping all 150 of us grounded in why this company exists.
You are why our growth means something. You are why the numbers in this letter are worth writing down.
This week, take a moment to recognize a nurse on our team. Send a note. Drop a comment. Say what you have noticed.
The data is the proof. The gratitude is the point.