Most remote care programs share a quiet structural problem. The patients who would benefit are already in the practice. They have the conditions. They have the coverage. What is missing is the moment of recognition, the point in the workflow where a provider can see, in real time, that a specific patient in front of them qualifies for a program and would benefit from a conversation about it.
That moment usually does not happen during the visit. It happens later, in a report, in a panel review, in an outbound call from a coordinator the patient has never met. By then, the visit is over. The trusted conversation is gone.
The strategic partnership between Vivo Care and OnPoint Healthcare Partners, announced on May 19, 2026, is built to close that gap.
What the partnership does
OnPoint’s SignalsFlow surfaces patient eligibility for remote care programs inside the provider’s existing workflow, during the visit, while the patient is in the exam room. When a patient who qualifies for Remote Patient Monitoring (RPM), Chronic Care Management (CCM), or Advanced Primary Care Management (APCM) is in front of the provider, the provider sees it. The eligibility detail, the rationale, and the supporting context are presented in the moment the conversation can naturally happen.
The conversation is led by the provider. The patient hears about the program from the clinician they already trust, in the room where their care is already being discussed. If the patient and provider agree that the program is a fit, consent occur
s there. If it is not a fit, the visit moves on.
Post-visit, Vivo Care’s clinical infrastructure carries the program. U.S.-based, state-licensed care navigators handle ongoing monitoring, engagement, and care coordination. OnPoint’s automation supports continuous coding and panel oversight. The result is a continuous loop, with the provider at the center of the clinical decision and the operational lift carried by the partnership.
Why this matters for providers
This is not a program designed to push more patients into remote care. It is a workflow enhancement designed to make sure that when a patient is eligible, the provider knows it, the patient hears it from the right voice, and the decision is made inside the visit rather than weeks later.
Three things change for the practice.
- Timing. Eligibility identification moves from a back-office process to the point of care. The provider does not need to consult a separate system or wait for a panel review. The information is there when the patient is there.
- Voice. The conversation about whether a program makes clinical sense for a patient happens between the provider and the patient. Outbound outreach from staff the patient has not met is replaced by an in-visit discussion grounded in the existing relationship.
- Operational lift. The work of identifying who might benefit, supporting the clinical program post-visit, and managing the documentation and coding that follow is absorbed by the partnership. Practice staff are not asked to take on a new screening workflow or a new monitoring queue.
What the early data shows
OnPoint reports that the in-visit, provider-led model in SignalsFlow is associated with a 40 percent improvement in remote care enrollment, driven by the shift away from after-the-fact outreach toward conversations that happen inside the trusted clinical relationship. The figure is a signal of how patients respond when the discussion happens in the room rather than after the visit. (Source: onpointhealthcarepartners.com.)
The pilot deployment is a multispecialty group, where eligibility identification and the provider conversation now happen inside the existing visit workflow across multiple specialties on the same panel.
Voices from the partnership
The bigger frame
Healthcare is not a series of isolated events. The patients who benefit most from remote care programs are the ones with chronic conditions that need ongoing attention between visits. The structural challenge has never been clinical evidence. It has been operational fit: how to identify the right patients, have the right conversation at the right time, and run the program without adding burden to the practice.
This partnership is one answer to that operational question. Eligibility surfaces in the visit. The provider has the conversation. The clinical infrastructure carries the program. The patient stays connected to the practice that already knows them.
Frequently Asked Questions
What is the Vivo Care and OnPoint partnership?
It is a strategic partnership, announced May 19, 2026, that pairs OnPoint Healthcare Partners’ SignalsFlow platform with Vivo Care’s clinical infrastructure. SignalsFlow surfaces remote care eligibility inside the provider’s workflow during the visit, and Vivo Care’s U.S.-based, state-licensed care navigators carry the program after the visit through monitoring, engagement, and care coordination.
What is SignalsFlow?
SignalsFlow is OnPoint’s platform that surfaces patient eligibility for remote care programs inside the provider’s existing workflow, during the visit. It presents the eligibility detail, the rationale, and the supporting context so the provider can have the conversation and capture consent in the exam room.
How does in-visit eligibility identification change the workflow?
It moves eligibility from a back-office process or panel review to the point of care. The provider sees who qualifies while the patient is in front of them and leads the conversation, while the documentation, coding, and post-visit monitoring are carried by the partnership rather than added to practice staff.
Which remote care programs does this support?
The model supports Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Advanced Primary Care Management (APCM). When a patient qualifies for any of these, the provider sees it in the visit and can discuss it in the moment.
Curious how this workflow could fit inside your practice? Vivo Care offers a consultation to walk through how the partnership surfaces eligibility, supports the provider conversation, and integrates with your existing visit workflow.
Related reading
- Advanced Primary Care Management (APCM): 2026 Guide
- What Is Remote Patient Monitoring (RPM)?
- Barriers to Adopting a Remote Care Program
The Vivo Care and OnPoint Healthcare Partners partnership was announced May 19, 2026. SignalsFlow performance figures are reported by OnPoint Healthcare Partners (onpointhealthcarepartners.com) and reflect OnPoint’s platform data, not a Vivo Care clinical study.
